• FAQs


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How far in advance do I need to book?

There is no cut off. However, flights into Kenya and Tanzania are limited and we find that there can be problems getting seats on British Airways or KLM if you try to schedule less than two months ahead of time. Peak seasons also book up as far as nine months ahead of time. Mid/late December and early January is a busy time in both Kenya and Tanzania. Outside of peak seasons, you should have no trouble booking if you schedule your safari at least six to eight months in advance.

However, if you are looking to book a last-minute safari, please don’t hesitate to get in touch with us, and we will always be happy to see what we can do for you!

Booking terms and conditions

Bookings shall be confirmed in writing (E-mail , fax, or via post).

Bookings shall be considered confirmed only when the booking is accompanied by a deposit valued at 30% of the tour price, thereof receipt has been acknowledged by our bank. The remaining 70% must be paid 4 weeks before the tour begins. Please see the payment section below to see which payment methods and currencies we accept.

Cancellations and Refunds

Any cancellation of a reservation must be in writing, either by e-mail or fax, and shall only be effective upon its receipt and acknowledgment.

The following fees apply for cancellations:

  • More than 45 days prior to trip commencement 30% of tour price
  • 40 to 30 days prior to trip commencement 50% of tour price
  • No show to 30 days prior to trip commencement (or no show) 100% of the total tour price

No refunds are given for the following:

  • Lost travel time or substitution of facilities
  • Itineraries amended after departure
  • Circumstances beyond company’s control which require alternative arrangements to be made to ensure the safety or further participation and enjoyment of your tour
  • Lack of your appearance for any accommodation, service, activity, or tour segment without prior notice (see above)
  • Premature contract termination


Any amendment by the client of a once confirmed itinerary (change of dates, hotel) will be charged at a reasonable amount, but at least 10% of the tour price.


Non-residents of Tanzania are required by law to pay in foreign convertible currencies. Payment for any extraneous details may be done in traveler’s cheques or cash. We do not encourage using credit card payments at present since we had some problems with frauds in the past. We do not consider it safe at present and do therefore, prefer payment by bank transfer. But if you wish, you can pay by credit card with a surcharge of 5 %. Pls let us know in case so that we can inform you about the procedure.


We cannot be held responsible for road and airstrip conditions, which may make travel impossible at times. Any changes to the initial itinerary are subject to the conditions and rates outlined above, concerning any access matters or weather conditions.


The company and its owner, director, management staff and employees shall not be held responsible for any injury or death to persons on tour, nor for loss or damage to personal property, how everthey may be caused.

The company draws your attention to the fact that there are certain inherent risks present when on Safari, or when engaging in any strenuous physical activity. It is your sole responsibility to obtain appropriate medical advice as to medication, immunization, and whether or not you are fit enough to undertake the trip, prior to departure. The company shall not be liable for illness, injury or death sustained whilst visiting the properties owned and managed by the company.

Force Majeure

“Force Majeure “ means, in relation to the company, any circumstances beyond the control of the company (including and without limitation, acts of God, explosions, floods, tempests, fires, accidents, war or threat of war, sabotage, insurrection, civil disturbance or requisition, sickness, quarantine, government intervention, weather conditions or other outwards occurrences)

If the company is affected by force majeure it shall forthwith notify you of the nature and extent thereof. The company shall not be deemed to be in breach of these items and conditions or otherwise be liable to you, by reason of delay in performance, or by non-performance, of any of its obligations hereunder to the extent that any such delay or non-performance is due to any force majeure.

If the company is affected by force majeure it shall be entitled to, and may at its sole and absolute discretion, vary or cancel any reservations or cancel any reservation or arrangement in relation to the visits. Payment of any refund by the company to you as result of the non-performance of any company shall use its reasonable endeavors to reimburse you where possible. However, the company shall be entitled to deduct from any refund recoverable to the reasonable actual and potential costs to the company of the force majeure.

Terms and Conditions

These are the terms and conditions governing the relationship between the company and you, to the total exclusion of any other terms and conditions. No alterations to the terms and condition may be made by any of the company’s employees, authorized representative or agents, unless in writing by an authorized officer of the company. All decisions and matters subject to the company’s discretion shall be made by an authorized officer of the company. The Company reserves the right to employ sub-contractors for all or part of the services.


If you have any cause of complaints while traveling, you must immediately bring it to the attention of the company’s representative or agent who will attempt to resolve the situation.

What are the best international flights to book?

Main points of entry are Kilimanjaro (international airport serving Arusha), Dar Es Salaam and Zanzibar. If flying into Nairobi, road and air transfers to Arusha are also possible. Please ask us for more info on the best international flights for your itinerary.

Most of our passengers arrive on KLM (to Kilimanjaro or Dar Es Salaam, via Amsterdam, from many points in Europe or from the United States), Ethiopian Airlines (to Kilimanjaro or Zanzibar, via Addis Abbaba, from certain point in Europe, mainly Frankfurt), British Airways (to Dar Es Salaam from many points in Europe via London Heathrow), Oman Air (on their new service to Zanzibar via Muscat), Emirates (to Dar Es Salaam via Dubai) and Swiss Air (to Dar Es Salaam via Zurich, from many points in Europe)

However, there are many combinations and options available, and you may wish to check with online booking services or with your travel agent.

Note that if booking flights online for a Kenya-Tanzania combination safari, be sure to choose the “multi-city” option, so you can check prices of flights into one airport, and out of another.

I think I will need connection flights – can you help me?

Yes, we can do so. Many of our clients have a safari beginning in Arusha, but are arriving into Dar Es Salaam, or even Nairobi. If you let us know your proposed schedule, we can advise you further. We will do everything we can to make your trip with us as seamless and stress-free as possible.

It is cheaper for me to fly in and out of Nairobi. Can you make this work?

Yes, this can definitely work! We have many clients doing this. Just note that this works for certain trips better than others.

If you are planning a classic northern circuit safari, then it is fairly simple. There are twice-daily shuttles between Nairobi and Arusha (USD 35 per person per direction, 6-7 hours driving), and private buses which can be arranged at any time (USD 350 total per direction, 5-6 hours driving).

There are also flights on Precision Air/Kenya Airways (around USD 230-270 per person), Air Kenya (around USD 240 per person) and Fly540 (around USD 160 per person). Exact price is dependent on booking class at time of booking.

If you are planning a Kenya-Tanzania combination trip, you can start your program from Nairobi, then make your way from Arusha back to Nairobi at the end of your program using one of the above mentioned transport methods.

If you need to get from Zanzibar to Nairobi at the end of your trip, flights are booked through Precision Air at around USD 350-370 per person (though can be up to around USD 400 when flights are very busy during peak season). Or, if booking through Fly540, flights can cost as little as USD 200. The flight you book depends very much on your international flight schedule.

I am interested in a safari. What is my next step?

First of all, you can take a look at our proposed Camping Safari, Lodge Safari and Safari & Zanzibar packages, which can be found here on our website. These trips offer the convenience of a pre-set itinerary and a fixed price, but with flexible scheduling. Travel dates can be chosen by you.

We only organise private safaris. That means that only you and your travel partner(s) will be on the tour. There will be only you on the transfers, in the safari vehicle and on the tours. This gives you a lot of flexibility in terms of stopping, finding your favourite animals, taking photographs, planning your day to day schedule etc.

Alternatively, you can start from scratch and work with us to develop a totally customized itinerary and schedule. We are enthusiastically open to side trips, detours, special needs and special plans. Feel free to email us, and again, take a look at our proposed packages if you need any inspiration, ideas on pricing etc.

Once you have made initial contact with us, one of our representatives will be back in touch with you within 24 hours (maybe a little longer over weekends). That person will then remain your point of contact throughout the booking process – from your initial enquiry, to putting together and honing your ideal program, to booking, to after-safari customer care and feedback. This makes the whole process as simple and personal as possible.

What kind of vehicles do you use?

We use either regular or extended Landrover or Landcruiser vehicles, depending on the size of your party. All vehicles are 4WD, with plenty of space, and a pop-up photographic roof hatch. Windows can all be opened.

Note that none of our vehicles are air conditioned. Air conditioning simply does not work on safari – the drives in national parks are too rough and dusty, and the system does not work. In any case air conditioning is not necessary – the vast majority of the time you will have the large roof hatch open, spotting animals, and all the windows open to let cool air in. All vehicles feature the following:

  • Hardtop Photographic Rooftop (to provide sun protection)
  • Seat Belts
  • Cooler Box (bottled water provided)
  • First Aid Kit
  • Radio Communication
  • Binocular
  • Animals& Birds Handbook
  • Coffee& tea basket
  • Sparetyres
  • Guaranteed window seats
  • Entrance aid (on request)
  • Seats for children of all ages
  • Three point seats belts for children
  • Guaranteed window seats
  • Seats for children of all ages
  • Inverters and power sockets

What is the best time of year to visit Tanzania?

We can honestly say that you can have a fantastic Tanzania safari at any time of year – really!

We have many happy clients travelling with us during the “long rains” of April and May, and the “short rains” of November. Don’t be put off travelling then. It certainly does not rain every day, often the rainfall is at night, and you can still see some amazing wildlife. Moreover, accommodations are cheaper, lodges are less full, and there are less other cars in the national parks.

It can get a little difficult if you want to travel to really remote areas during rainy season, however the roads between Arusha, Lake Manyara, Ngorongoro and Serengeti are good and well maintained, and still very much passable even during the rains.

The rest of the year is generally dry, though June can also be a little wet.

The mass migration of wildebeest moves from Kenya into the Serengeti in December, January, February and March. This is a very popular time to travel to Tanzania, and can be a spectacular time to visit, with the herds generally attracting a lot of predators and some real wildlife drama!

Note that the river crossings of the wildebeest take place around July or August, however, this is notoriously difficult to predict. It is really just a matter of taking your chances, booking in advance and seeing if you get lucky enough to witness this sight in person!

July, August, September and October are usually very busy (particularly July and August due to school holidays). These months are all dry, mild and, as always, great for wildlife viewing!

What kind of weather can I expect on safari?

The climate of Tanzania is tropical, so warm and generally comfortable weather throughout the year is standard, with the coast experiencing higher levels of humidity than other areas.

Tanzania experiences two rainy seasons, the heavier one being between mid-March to May (the masika rains) and the other in November, December and sometimes January (the mvuli rains). As stated above, though, don’t let this put you off travelling at these times of year!

Of course, the mountainous and highland areas of the country are cooler, with temperatures sometimes dropping below 15°C at night during June and July. In this area, it can rain at any time of year (usually in the early mornings if at all).

The island of Zanzibar also receives hot weather all year round, with temperatures ranging from 22-34°C or more. Zanzibar also experiences a rainy season between April-May, when downpours can be quite long and heavy. However, even during the rainy season, there are many burst of sunshine and sunny afternoons, and even whole days.

Can I do a self-drive safari?

With our brand new program developed for those who feel more comfortable behind the wheel, yes you can!

Note that driving one of our safari vehicles requires prior experience in tough off-road driving in a large 4WD vehicle. All self-drive safaris are accompanied by one of our guides and we will not offer you a program without this service.

I’m traveling with young children – is a safari a suitable holiday?

Yes! Or at least it certainly can be. Once we see that there are children present on your trip, we will do all we can to make your program as child-friendly as possible.

We can select child-friendly accommodations – this could mean anything from having a great pool, to huge rooms sleeping up to 04 persons, to plenty of space for running round after a long day of game driving. We will plan a program which keeps transfer times to a minimum. We can recommend special activities such as boat trips, hiking and following hunting tracks with bushmen – all great ways to spend some time outside of the safari vehicle.

If travelling with very young kids, we can also provide car-seats for use inside the safari vehicle, and baby carriers.

What about elderly folk?

Of course! The whole family is welcome. Safaris can be as active or as relaxed as you want them to be – we can offer a slow-paced “armchair safari”, and action-packed active safari, and everything in between.

We can include accommodations more suitable for those who might not be so mobile. Just ask us!

What is the difference between basic camping, wilderness camping, tented camps and luxury mobile tented camping?

There are several different kinds of accommodations we use whilst on safari. Most are self explanatory, and details are given in your proposed itineraries. However, the differences between the kinds of camping can sometimes be confusing…

  • Basic camping – igloo tents, pitched on public campsites, with sleeping mats with sheets, folding camp furniture, and all food prepared by a professional camp cook. We can hire out good quality sleeping bags at USD 20 per bag.
  • Wilderness camping – not dissimilar to basic camping, but pitched on private campsites, and with a little more comfort! We provide larger tents, folding camp beds, “proper” bedding , large towels and portable camp showers, as well as the usual folding furniture.
  • Tented camps – semi-permanent tented structures which vary widely in level of luxury. Basic tented camps might be large canvas tents on a plinth or concrete platform, with bed(s), luggage rack, and bathroom. Others might have desks, four-poster beds, luxury outdoor bathrooms, large verandas with coffee table and seating area etc.
  • Luxury mobile tented camping – large canvas bedroom tents with four poster beds, veranda and en suite bathroom, private dining tent, bar (with drinks included in the price), private kitchen with dedicated crew to prepare your meals and ensure your stay is truly special. Pitched in special wilderness campsites in locations across Tanzania (though Serengeti is the most popular for this kind of accommodation). Erected specifically for your safari, and with your own dedicated crew of chef, waiters and camp manager, this is often deemed to be the ultimate in luxurious wild Africa.

Do you offer balloon safaris?

Yes, we can include a hot air balloon safari into our programs. In Tanzania they are available at Serengeti (USD 499 per person), Ndutu (USD 499 per person) and Tarangire (USD 479 per person). In Kenya they can be done in Masai Mara (USD 490 per person).

Take-off time is at dawn, you will soar silently over the plains for an hour or so, watching the sun rise on a new African day, and land wherever the wind takes you, where a hot breakfast and a glass of champagne will be enjoyed in the bush.

Do you offer Kilimanjaro and Mount Meru climbs?

Yes, we do indeed. For more info on our mountain climbs.